FAQ
Frequently asked questions...
ABOUT KINO CLUB
What is Kino Club?
Kino Club is a modern and user-friendly film club filled with carefully selected films and entertainment experiences. We want to be a modern film universe that exudes joy and community, and where our members can watch a lot of good films together. The Kino Club platform is open 24 hours a day, and there is always room for you here.
What does it mean that Kino Club is a film club?
Good movies must be seen together, and therefore we have a strong focus on creating a club full of fun and traditions, where people can enjoy a good movie together. We love to engage our members, and therefore we will talk about the films together on our social media, organise fun competitions and tell stories from the world of films in our newsletters and on Kino News.
How much does a Kino Club membership cost?
You can create an account at Kino Club for free, which gives access to our platform. Then you can freely browse through our exciting films and experiences.
If you want to watch the movies at Kino Club, you need a membership. You can get this in 2 different ways:
1. Buy a membership at kinoclub.com - here you can get a free trial of Kino Club. Hereafter it costs DKK 49. pr. month
Read more about buying a Kino Club membership at kinoclub.com
2. Get a membership through one of our partners. We work with different types of companies and organisations who want to pamper their loyal customers and members with free movies.
Find our partners and see if you have access to free movies through them at kinoclub.com
Who are Kino Clubs' partners?
In addition to being a film service, Kino Club is also a loyalty club. In collaboration with our partners, we offer free access to Kino Club's universe for people who are already members of our partners. See our list of partners here.
ACCESS AND MEMBERSHIP
How do I create an account and membership myself?
You can create an account at Kino Club for free, which gives access to the club. Then you can freely browse our exciting films and experiences.
Create an account - how to do it:
1. Open the Internet on your computer and go to kinoclub.com
2. Press the "Join / Log in" button
3. Press the "Sign up now" button
4. Fill in your information and press the "Create account" button
5. You now have access to Kino Club and can now move freely in the film universe - all for free
When you are ready to start watching movies at Kino Club, you must have a membership attached to your account. As a new member you can get a free trial period at Kino Club. After this the cost is DKK 49. pr. month.
Buy membership - how to do it:
1. Open the Internet on your computer and log in to your Kino Club account
2. Go to any movie and press "Buy Membership"
3. Choose the membership you want
4. Proceed to payment and enter your payment information.
As soon as you have completed the purchase, your Kino Club membership will be created, and you will have access to our world of movies and entertainment.
Your membership will then be automatically renewed until you choose to cancel it.
GETTING STARTED
How do I log into Kino Club?
When you need to log in to your Kino Club, there are different ways to do this, depending on whether you use your computer, TV, mobile phone or tablet.
PC
1. Open an internet browser on your computer and go into play. kinoclub.com
2. Log in with your email and the password you have chosen.
3. Now you have access to Kino Club up can enjoy our movie universe directly from your computer screen
TV, mobile phone or tablet
Make sure you have downloaded the Kino Club app to your TV, mobile phone or tablet. Read more about how to do this in "Where Can I Watch Kino Club?"
When the app is downloaded, you must:
1. Open the Kino Club app
2. Log in with your email and the password you have chosen.
3. Now you have access to Kino Club up can enjoy our movie universe directly from your screen
I forgot my password, what do I do?
When creating a Kino Club account, you will also be asked to select a password, which must be at least 6 letters / numbers. It is important that you choose something you can remember, because you must use the password every time you log in to Kino Club. Should you have forgotten your password, you have the option of having a reset link sent to your email.
Reset your password.
1. Go to the login page at play.kinoclub.com
2. Click on the text "Forgot your password?"
3. Enter the email you used to create your account
4. Press the "Send instructions" button
5. Go to your mailbox and find the email we have sent you
6. Press the "Reset password" button
7. Choose a new password and confirm it
8. Press the "Reset password" button
9. You have now chosen a new password and will be sent directly to Kino Club
DEVICE INFORMATION
What types of devices can I enjoy Kino Club on?
With Kino Club you can watch movies unlimited, anywhere, and anytime. All you need is your TV, computer, mobile phone or tablet and an internet connection. You can also download your favorite content in advance, and not be dependent on an internet connection on the go.
Read more about the different types of devices and what specifications this requires, here:
iPhone and iPad
Make sure your iPhone or iPad is up to date. At the moment, Kino Club works with the operating systems iOS 12, 13 and 14.
Android phone and tablet
Make sure your phone or tablet is up to date with the latest operating system. At present, Kino Club works with the operating systems Android 5 or later.
LG Smart TV
At present, Kino Club works on LG Smart TV with the operating systems WebOS 3.0 (2016) or later.
Android TV
Currently, Kino Club works on Android TV with the operating systems Android 5 or later.
Apple TV
At the moment, Kino Club works with the operating systems iOS 12, 13 and 14.
Samsung TV
Currently, Kino Club is operating on Samsung TV from 2017 and newer.
Chromecast
You can get Kino Club live on your TV using Google Chromecast from your Mac, PC, Android or iOS phone or tablet.
How do I watch on my Desktop?
You can watch Kino Club online at www.play.kinoclub.com on both PC and MAC.
Computer – how to:
1. Open the Internet on your computer and go to play.kinoclub.com
2. Log in with you login credentials
3. Congratulations - you are now logged in and can explore Kino Club's entertainment universe.
On Windows computers, we recommend that you use Chrome, Firefox, or Edge with Windows 10 or later.
If you have a Mac computer, we recommend that you use Safari, Chrome, and Firefox. Always make sure you have the latest updates installed.
How do I watch on TV apps and Chromecast?
Kino Club is available on a wide variety of TV-apps and by using the Chromecast from your computer, phone or tablet. To be able to use Kino Club on your TV, you must first have created an account and / or a membership via your computer. See how under "How Do I Become a Member of Kino Club?"
LG Smart TV
1. Download the Kino Club app for your LG Smart TV
2. Once the app is installed, open it up and log in with your log in credentials
3. Congratulations - you are now logged in and can explore Kino Club's vast entertainment universe.
At present, Kino Club works on LG Smart TV with the operating systems WebOS 3.0 (2016) or later.
Android TV
1. Download the Kino Club app from your Google Play Store on your Android TV
2. Once the app is installed, open it up and log in with your log in credentials
3. Congratulations - you are now logged in and can explore Kino Club's vast entertainment universe.
Currently, Kino Club works on Android TV with the operating systems Android 5 or later.
Apple TV
1. Download the Kino Club app from your Apple App Store on your Apple TV.
2. Once the app is installed, open it up and log in with your log in credentials
3. Congratulations - you are now logged in and can explore Kino Club's vast entertainment universe.
At the moment, Kino Club works with the operating systems iOS 12, 13 and 14.
Samsung TV
1. Download Kino Club app for your Samsung TV
2. Once the app is installed, open it up and log in with your log in credentials
3. Congratulations - you are now logged in and can explore Kino Club's vast entertainment universe.
Currently, the Kino Club on stream Samsung TV from 2017 and newer.
Chromecast
You can get Kino Club on your TV by using Google Chromecast from your Mac, PC, Android or iOS phone or tablet
1. Use the setup instructions that come with your Chromecast to connect it to your TV.
2. Open Kino Club on the computer, mobile phone or tablet you want to use
3. Find the Chromecast icon on the screen of your computer, mobile phone or tablet and tap it.
4. On the screen of your computer, mobile phone or tablet, select your TV over possible devices to cast to
5. You can now use your computer, mobile phone or tablet to watch Kino Club on your TV.
6. To stop casting, go to the screen of your computer, mobile phone or tablet and tap the Chromecast icon again.
7. Press "Stop Cast" to finish the Chromecast
How do I watch on my Mobile or Tablet?
Whether you have an Android phone or tablet, iPhone, or iPad, you can use them to access the new version of the Kino Club app. To be able to use Kino Club on your phone or tablet, you must first have created an account and / or a membership via your computer. See how under "How do I become a member of Kino Club?"
iPhone and iPad
When you are ready to go to Kino Club with your iPhone or iPad, you must:
1. Go to the Apple app store on your iPad or iPhone and download the Kino Club app
2. Once the app is installed, open it up and log in with your log in credentials
3. Congratulations - you are now logged in and can explore Kino Club's vast entertainment universe.
Make sure your iPhone or iPad is up to date. At the moment, Kino Club works with the operating systems iOS 12, 13 and 14.
Android phone and tablet
1. Go to your Android phone or tablet Play Store and download the Kino Club app.
2. Once the app is installed, open it up and log in with your log in credentials
3. Congratulations - you are now logged in and can explore Kino Club's vast entertainment universe.
Make sure your phone or tablet is up to date with the latest operating system. At present, Kino Club works with the operating systems Android 5 or later.
How many different computers, TVs, mobiles, and tablets can I have associated with my account at once?
You can have up to 5 different devices (TV, computers, mobile phones and/or tablets) associated with your account at a time. You can use the Kino Club on up to 2 screens at the same time.
How do I delete devices from my Kino Club account?
If you want to delete some of the devices associated with your account, you can easily do this yourself. It could, for example. be because you have reached your maximum number of units and want to remove one, to add another.
Delete devises:
1. Open Kino Club on a computer or browser and log in.
2. Click on "My Profile" at the top right
3. Go to My Profile
4. Press "Clear device list"
5. Your device list is now cleared - don't worry, you will not be logged out
WATCHING MOVIES
How do I get started watching movies at Kino Club?
We encourage you to first check out our partner list. Then you will know if you are lucky enough to have free membership through one of these. Find our partners and see if you have access to free movies through them here: www.kinoclub.com/partners.
If you do not have access to a membership through one of our partners, you can create a free account with Kino Club, which gives access to the club. Then you can browse our exciting films and experiences. If you want to play the movies at Kino Club, you must purchase a membership. As a new Kino Club member, you get a free trial period. After this the monthly membership costs DKK 49. pr. month.
Read more about the different possibilities for a Kino Club membership under "How do I Become a Member of Kino Club?”.
Can you watch free movies at Kino Club?
It is free to create an account with Kino Club. This account gives access to the club and allows you to browse our exciting movies and experiences.
If you want to play the movies at Kino Club, you need a membership. You can get this in 2 different ways:
1. Buy a membership at kinoclub.com - right now we offer a free trial to our new members. Hereafter it costs DKK. 49. pr. month
2. Get a membership through one of our partners. This is a gift from our partner to their loyal customers and members and is therefore free for you.
Read more about the different possibilities for a Kino Club membership under "How do I Become a Member of Kino Club?".
Is all the content at Kino Club free?
On Kino Club we offer a wide range of different films, most of which are free for people with a membership. Occasionally we might also offer special promotions on selected content that you can rent on the platform. The price for rental films at Kino Club varies depending on the type of content you are interested in. You will find the price of your chosen content when you go to the film's page.
How can I tell if a movie costs anything?
In addition to our free content, we occasionally might also offer special promotions on selected content that you can rent on the platform. To make it easy to see which movies you must rent to watch, we have marked them with a padlock.
How much does it cost to buy or rent a movie at the Kino Club?
The price of rental films at Kino Club varies depending on the type of content you are interested in. You will find the price of your chosen content when you go to the film's page. Once you have rented a movie, it is available to you for 48 hours from the time of rental. This means that you have 48 hours to start watching it and see it finished, counting from the moment you rented it.
Where do I find the movie I bought or rented?
As soon as you have rented a movie, it will be visible on 'My List'. Find them under the 'My Rented Movies'.
Once you have rented a film, you will also receive a receipt by e-mail. You can always use this to find your way back to the movies.We also recommend that you add your rental movies to My Movie List so you can easily access them again. To do this, go to the movie page and press 'Add to my list'.
Once you have rented a movie, it is available to you for 48 hours from the time of rental. This means that from the time you rent the movie, you have 48 hours to start and finish watching it.
Can I watch rental movies on my Mobile or TV-app?
You can play your rental movies on your mobile or TV app. To do this, you must first rent it on your computer at play.kinoclub.com.
Once you have rented the movie here, it will be added to My List on all your devices, and you are free to select which TV, mobile phone, tablet or computer you want to play it on.
Once you have rented a movie, it is available to you for 48 hours from the time of rental. This means that from the time you rent the movie, you have 48 hours to start and finish watching it.
How can I save movies I'd like to watch later?
If you find a movie at Kino Club that you would like to save and watch later, you can add them to 'My List'
Adding Movies to My List:
1. Go to the page of the desired movie
2. Tap the circle with a plus that says 'Add to My List'
3. You have now saved the movie to your list.
Find My List :
1. To find the movies you have added, go to 'My List' and tap on it.
2. Your saved movies are here under 'My Movie List'
Remove movie from My List :
1. If you want to remove the movie again, go to the page of the desired movie
2. Tap the circle with an X that says 'Remove from My List'
3. You have now removed the movie from your list.
What does My List mean?
In the My List category, you will find different types of movies that you have interacted with:
1. Keep watching - the movies you have started watching but have not finished
2. My Rental Movies - the movies you have rented
3. My Movie List - the movies you saved because you want to be able to find them again later
Do how I add subtitles?
On the vast majority of our films, you have the option of selecting subtitles. When you are playing the movie, you can select subtitles . The icon for this looks different depending on the type of device you are on. Look for an icon that looks like a gear or an icon that looks like a square with 2 lines in it. If you are in doubt, then you can calmly try your hand at it.
On some of our films we also have the option to choose another language. You will find this setting in the same place as you select subtitles.
Can I watch Danish movies with Danish subtitles?
In some cases, we do have subtitles on our Danish films, but this is not always the case. You can see if more languages and subtitles are available when you are playing the movie. Look for an icon that looks like a gear or an icon that looks like a square with 2 lines in it. If you are in doubt, then don’t hesitate to try out the options.
Why do movies sometimes disappear from Kino Club?
We always strive to have a large and exciting selection of films. That is why we carefully choose our content, based on our members. Sometimes movies can disappear from the platform, either because we do not experience interest in it or because we no longer have the rights to the movie.
When do I have to pay for something at Kino Club?
You can create a Kino Club account for free, which gives access to the club. Then you can look around a bit in our exciting films and experiences.
If you want to see the movies at Kino Club, you need a membership. You can get this in 2 different ways:
1. Buy a membership at kinoclub.com - here you can get a free trial of Kino Club. After that it costs DKK 49. pr. month
2. Get a membership through one of our partners - who gives their loyal customers and members free access to the Kino Club .
Read more about the different possibilities for a Kino Club membership under "How do I Become a Member of Kino Club?".
In addition to our free content, we occasionally might also offer special promotions on selected content that you can rent on the platform. To make it easy to see which movies you must pay to watch, we have marked them with a padlock.
ACCOUNT INFORMATION
Where can I add or update my debit card?
If you have a debit card linked to your Kino Club account, you can find it on the website play.kinoclub.com:
1. Open your computer and go to play.kinoclub.com
2. Log in with your information
3. Go to My Profile in the right corner
4. Go to Payment
5. If you do not have a card attached, you can click "Add Payment Method" and add a card.
6. If you do have a card attached, you can see it here. You can update the card by clicking on "Update Payment Method".
Right of withdrawal at Kino Club
Kino Club is a service that opens up immediately after an account / membership is created. This means that immediately after entering into a membership agreement, we make our service available to you. As soon as delivery of our service has begun, there is no right of withdrawal under the Danish Consumer Contracts Act.
Read more about this in our Terms and Conditions.
How do I turn on Parental controls?
As a member of Kino Club, you can turn on parental control in your account. With parental control turned on, watching movies with an age limit of 15 years or more, must be approved with a PIN sent to your email before playing.
To turn on parental controls:
1. Open your Kino Club on a computer or browser.
2. Click on "My Profile" at the top right
3. Go to settings
4. Press the button next to "Activating Parental Control"
5. An approval message pops up - press the "send now" button
How do I cancel my membership?
If you wish to cancel your Kino Club membership, you can do so on the website play.kinoclub.com
1. Go to My Profile
2. Here you will find a button to terminate your membership.
Alternatively, you can send us an email at support@kinoclub.com
Your termination must be received no later than 2 days before your membership is automatically renewed. If you do not manage to terminate the membership in time, you will automatically start next month's membership.
How do I terminate my membership through a partner?
If you have a membership through one of our partners, you must contact this partner to terminate your Kino Club membership.
How do I contact Kino Club directly?
You are always welcome to contact us at our support email: support@kinoclub.com
We always strive to return as soon as possible.
In the meantime, we suggest they look for answers here in our FAQ or go to our User Guide. You can find these at kinoclub.com.
