KINO CLUB, YOUR FILM COMMUNITY

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FAQ's

Here's some frequency asked questions...

What is Kino Club?

Kino Club is a Film Club across web, mobile and TV with exciting movies and home entertainment in association with your favourite loyalty members clubs and subscription schemes.

How do I join Kino Club?

You can join directly or for free via one of our partners.

What does it mean that Kino Club is a film club?

Good movies need to be seen together, which is why we have a great focus on creating a club filled with fun and traditions where people can enjoy a good movie together. We love to engage our members, which is why we want to talk about the movies together on our social media, hold fun competitions and tell a lot of great stories from the world of movies in our newsletters and at Kino News.

How much does it cost to join Kino Club?

You can create an account with Kino Club free of charge, which gives access to the club. Then you can take a look around in our exciting films and experiences. If you want to watch the movies at the Kino Club, you need a membership. You can get this in 2 different ways:

1. Buy a membership at kinoclub.com – here you can get 1 month free trial at Kino Club. After that, it costs DKK 49 per month

2. Get a membership through one of our partners. We work with different types of companies and organisations that want to treat their loyal customers and members to free movies. Read more about getting a Kino Club account and membership under "How do I join Kino Club?"

Who are Kino Clubs' partners?

In addition to being a film service, Kino Club is also a loyalty club. In collaboration with our partners, we offer free access to Kino Club's universe for people who are already members of our partners. See our list of partners here.

How do I access through one of our partners?

1. Go to our Parter page here.
2. Find the partner you have membership with and click on their logo.
4. Click "Sign in now"
5. Fill in your information and press the "Create Account" button
6. You now have access to the Kino Club through one of our partners. In some cases, signing in through partners requires you to provide a member's ID. This ID is something you are assigned from our partners' side, and therefore you should contact them if you do not know this.

How do I create an account and membership myself?

This option is coming soon!

How do I watch on my Desktop?

You can watch Kino Club online on www.kinoclub.com on both PC and MAC.

1. Open the browser on your computer and go to the kinoclub.com
2. Create a Kino Club account - if you already have an account, just log in with your details
3.Congratulations – you are now in and can explore Kino Club's large entertainment universe.

On Windows computers, we recommend using Chrome, Firefox, or Edge with Windows 10 or later. If you have a Mac computer, we recommend using Safari, Chrome, and Firefox. Always make sure you have the latest updates installed.

How do I watch on my Mobile or Tablet?

Whether you have an Android phone or tablet, iPhone or iPad, you can use them to access the new version of the Kino Club app. In order to use Kino Club on your phone or tablet, you must first have created an account and/or a membership through your computer. See how under "How do I become a member of the Kino Club"

For iPhone and iPad:

1. Go to the Apple app store on your iPad or iPhone and download the Kino Club app
2. Once the app is installed, open it up and sign in with your information
3. Congratulations – you are now in and can explore Kino Club's large entertainment universe. Make sure your iPhone or iPad is up to date. At present, Kino Club works with the iOS 12, 13, and 14 operating systems.

For Android phone and tablets:

1. Go to your Android phone or tablets Play Store and download the Kino Club app
2. Once the app is installed, open it up and sign in with your information
3. Congratulations – you are now in and can explore Kino Club's large entertainment universe.

Make sure your phone or tablet is up to date with the latest operating system. At present, Kino Club works with the Android 5 or later operating systems.

How do I watch on TV apps and Chromecast?

Kino Club is available on a wide range of TV apps or by using Chromecast from your computer, phone or tablet. In order to use Kino Club on your TV, you must first have created an account and/or membership through your computer. See how under "How do I become a member of the Kino Club"

For Apple TV:

1.Download the Kino Club app from your Apple App Store on your Apple TV
2. Once the app is installed, open it up and sign in with your information
3. Congratulations – you are now in and can explore Kino Club's large entertainment universe. At this point, Kino Club works with the iOS 12, 13 and 14 control systems.

For Chromecast:

You can get Kino Club directly on your TV by using Google Chromecast from your Mac, PC, Android or iOS phone or tablet

1. Use the setup instructions that come with your Chromecast to associate it with your TV
2. Open Kino Club on the computer, mobile phone, or tablet you want to use
3. Find the Chromecast icon on the screen of your computer, mobile phone, or tablet and tap it.
4. Choose your TV over possible devices to cast to on the screen of your computer, mobile phone or tablet
5. You can now use your computer, mobile phone or tablet to watch Kino Club on your TV.
6. To stop casting, go to the screen of your computer, mobile phone, or tablet and tap the Chromecast icon again.
7. Tap "Stop Cast" to end your Chromecast

How do I log into Kino Club?

When you need to log into your Kino Club, there are different ways to do this, depending on whether you are using your computer, TV, mobile phone or tablet.

For Desktop:

1. Open the Internet on your computer and go into play.kinoclub.com
2. Log in with your email and password you have chosen
3. Now you have access to Kino Club up can enjoy our entire large cinematic universe directly from your computer screen

For TV, mobile phone or tablet:

Make sure you've downloaded the Kino Club app to your TV, mobile phone or tablet
1. Open your Kino Club app
2. Log in with your email and password you have chosen
3.Now you have access to Kino Club up can enjoy our entire large cinematic universe directly from your computer screen

I forgot my password, what do I do?

When you create a Kino Club account, you are also asked to select a password. It is important that you choose something you remember, because you need to use the password every time you log in to Kino Club.

Should the accident be out and you have forgotten your password when you need to log in, then you have the opportunity to have a link sent to your email through which you can reset your password.How to reset your password

1. Go to the log in page to Kino Club
2. Tap the text "Forgot your password?"
3. Enter your email your account is registered in
4. Press the "Send Instructions" button
5. Go to your mailbox and find the email we sent you
6. Press the "Reset Password" button
7. Select a new password and confirm it
8. Press the "Reset Password" button
9. You have now chosen a new password and will be sent directly into Kino Club

I can't find my members ID, what do I do?

In some cases, signing in through partners requires you to provide a member's ID. This ID is something you are assigned from our partners' side, and therefore you should contact them if you do not know this.

What types of devices can I enjoy Kino Club on?

With Kino Club, you can watch movies unlimited, anywhere, anytime. All you need is your TV, computer, mobile phone or tablet and internet connection. You can also download your favourite content in advance, so you won't be dependent on an internet connection on the go.Read more about the different types of devices and what specifications this requires, under the section "Where can I see Kino Club?"

How many different computers, TVs, mobiles, and tablets can I have associated with my account at once?

You can have up to 5 different devices (TV, computers, mobile phones and/or tablets) associated with your account at a time. You can use the Kino Club on up to 2 screens at the same time.

How do I delete devices from my Kino Club account?

If you want to delete some of the devices associated with your account, you can easily do this yourself. For example, it could be because you've reached your maximum number of devices and want to remove one to add another.

To delete devices:
1. Open your Kino Club on a computer or browser
2. Tap "My Profile" at the top right
3. Go to settings
4. Tap "Clear Device List"
5. Your device list is now cleared - don't worry, you won't be automatically signed out

How do I get started watching movies at Kino Club?

We encourage you to first check the list of our partners so you know if you might be lucky enough to have free membership through one of these. Find our partners here and see if you have access to free movies through them If you do not have access to a membership through one of our partners, you can create a free account with Kino Club, which gives access to the club. Then you can take a look around in our exciting films and experiences. If you then want to play the movies at the Kino Club, you'll need to purchase a membership. As a new member of the Kino Club, you can get a 1 month free trial at Kino Club. After that, it costs DKK 49 per month Read more about buying a Kino Club membership under the section "How do I become a member of the Kino Club".

Can you watch free movies at Kino Club?

It is free to create an account with Kino Club. This account gives access to the club, so you can take a look around in our exciting movies and experiences.

If you want to watch the movies at the Kino Club, you need a membership. You can get this in 2 different ways:

1. Buy a membership at kinoclub.com – right now we offer 1 month free trial at Kino Club for new customers, after which it costs DKK 49 per month Read more about buying a Kino Club membership under the section "How do I become a member of the Kino Club?"

2. A membership through one of our partners is a gift from the partner to their loyal customers and members, and is therefore free for you. Find our partners here and see if you have access to free movies through them

Is all the content at Kino Club free?

At Kino Club we offer a wide variety of movies, some of them are free as soon as you have a membership and others you can buy and/or rent on the platform. The price of buy and rent movies at Kino Club varies depending on the type of content you are interested in. You'll find the price of your selected content when you enter the movie

How can I tell if a movie costs anything?

In addition to our free content, we have a wide amount of buying and renting movies available at Kino Club. To make it easy to see which movies you have to pay to watch, we've marked them with a 'Locked' sign

How much does it cost to buy or rent a movie at the Kino Club?

The price of buy and rent movies at Kino Club varies depending on the type of content you are interested in. You'll find the price of your selected content when you enter the movie

Where do I find the movie I bought or rented?

As soon as you buy a movie, it becomes visible in "My List". Find them under the heading "My Purchases"

How can I save movies I'd like to watch later?

If you find a movie on Kino Club that you'd like to save and watch later, you can add them to"My List".

Adding movies to My List:

1. Go to the page of the movie you want
2. Tap the circle with a plus that says "Add to My List"
3. You have now saved the movie to your list.

Find My List:

1. To find the movies you've added, go up to "My List" and tap it
2. Your saved movies are in here under "My Movie List."

Remove movie from My List:

1. If you want to remove the movie again, go to the page of the movie you want
2. Tap the circle with an X that says "Remove from My List"
3. You have now removed the movie from your list

What does My List mean?

In the My List category, you'll find different types of movies that you've interacted with:

1. Keep watching - the movies you've started watching but haven't finished
2. My purchases - the movies you bought or rented
3. My movie list - the movies you saved because you wanted to be able to find it again later

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